Hello, I'm Johann
/Yo • hann/ or /Joe • hann/
I use research to drive product roadmaps and user-centered projects, with a focus on integrating AI to enhance functionality and user interaction. My approach ensures that data-driven insights guide every phase of design, aligning with business goals and technological advances.
About Me
Growing up in the Philippines, Guam, and California, I developed a deep curiosity about people and the world. At San Francisco State University, I honed my research, analysis, and collaboration skills. After joining Bloc’s design apprenticeship, I transitioned into UX research and design, working with AppGrooves, Spruce Holdings, and Sprinklr to align user needs with business objectives.
Experience
UX Researcher
Sprinklr
2023 — Present
Spearheaded AI-related research projects, including competitive analyses and customer interviews, to guide the implementation of AI across five product lines.
UX Researcher
Spruce
2021 — 2023
Led the redesign of the escrow system, achieving a 92/100 usability score and reducing task times by 70 seconds through targeted contextual inquiries and usability testing.
UX Researcher
AppGrooves
2019 - 2021
Skills
Research Methodologies
Specialize in orchestrating comprehensive UX research processes including usability testing, contextual inquiries, longitudinal studies, user journey mapping, and A/B testing. Expert at synthesizing complex user data into actionable insights that inform strategic decisions across all stages of product development.
Research Operations
Lead research strategy and operational execution, focusing on enhancing team capabilities and project outcomes through efficient resource management, streamlined recruitment processes, and rigorous ethical research practices. Experienced in managing research repositories and incentive management to optimize data collection and analysis.
Product Design & Development
Drive user-centered design principles through all phases of the product lifecycle, leveraging advanced design tools like Figma and coding languages such as HTML, CSS, and JavaScript. Specialize in methodologies like wireframing, prototyping, and information architecture development. Committed to delivering compelling, user-first digital experiences by integrating robust technical skills with iterative design improvements.
Established foundational UX research infrastructure, increasing study participants by 40% and reducing recruitment time by 25%, while driving a 50% increase in coupon redemption.
Here's What My Colleagues Have Said
"Johann is nothing short of incredible. We worked together on several projects and he quickly proved himself to be an invaluable colleague - not just because of his work ethic and deep knowledge of user experience research, but because he's just great to be around.
Johann easily developed a great rapport with users and stakeholders, was a great collaborator with the design and product teams, and helped facilitate seamless handoffs for engineering teams.
In presentations, he was able to concisely communicate his research findings and handled all questions and pushback with finesse and professionalism. Johann has demonstrated kindness, patience, a deep understanding of his field, and is honestly just a delight to work with."
"I've had the privilege of collaborating closely with Johann as a UX researcher, and I am consistently impressed by his exceptional skill set and remarkable adaptability. From the moment Johann joined the team, he seamlessly integrated himself into our workflow, displaying an impressive ability to grasp the intricacies of our complex projects within our robust software environment.
Johann has made a significant impact on our AI research efforts at Sprinklr, pioneering innovative solutions to our most challenging UX obstacles. His contributions have directly influenced product roadmaps, establishing a robust feedback loop integrating customer insights and data research. Johann's leadership shines through as he navigates projects with minimal guidance, consistently delivering results that align with overarching business objectives.
What truly sets Johann apart is his adeptness at managing multifaceted projects in a dynamic, fast-paced environment. I've witnessed him spearhead major initiatives, excel in people management, and provide invaluable internal education across various departments and teams."
"I've had the pleasure of collaborating closely with and learning from Johann, and I wholeheartedly recommend him as a top-tier UX Researcher. Johann embodies the essential qualities of passion, drive, and empathy, consistently delivering exceptional work.
One of the most impressive qualities about Johann is his ability to quickly grasp complex concepts and adapt to new situations. He is a quick learner, always eager to expand his skillset and stay updated with the latest trends and technologies in the field of UX research.
Johann excels in fostering collaboration, maintaining professionalism, and meeting deadlines with unwavering reliability. Johann is truly an invaluable asset to any team, and I am confident in his continued success and contributions to the field."
"Johann is an exceptional UX Researcher. When Johann joined Spruce, he quickly engrained himself into our product team and company as a whole. He delivers clear and thoughtful reports and recaps that everyone can understand. He is a talented interviewer and has a great eye for design.
Everyone, at the company, including those not in tech, always felt included and understood when working on a project with Johann. Ultimately, he was one of the key people at the company to show the value of UX Research and Design."
"Johann is a great UX researcher and amazing human being. Johann consistently demonstrated a deep understanding of user experience research and delivered high-quality insights that drove meaningful change within the entire organization.
He built strong relationships with stakeholders, communicated his research findings effectively, and was a great collaborator who went above and beyond to deliver results. His positive attitude, attention to detail, and excellent skillset make Johann a valuable asset to any team."
"I feel fortunate to have had the opportunity to work with Johann during our time together at AppGrooves. His charm, charisma and empathetic approach to listening to others created a comforting environment for our users to provide honest feedback in a relaxed atmosphere.
His attention to detail in presenting observations and solutions as the voice for our users helped drive our overall product growth. Johann always showed an eagerness to try new things, take and provide feedback and be a core member of our product team to help bridge the gap between user and business goals."
